Resources
Dimensions Logisoft India provides an excellent and responsive support. We offer a range of support options for all of our products so that you can select the plan that best suits your needs. Dimensions Logisoft India support department provides professional technical support with representatives who are thoroughly familiar with products, hardware and interfaces.
Dimensions Logisoft India enables a real-time, interactive system support powered by ISL Light, GoToMeeting, which allows our support staff and customers to arrange meetings and share software applications using Internet. Customers can take advantage of this same technology for remote training sessions. With our online support and training center, you can even invite people to join a session with just a moment’s notice.
Online Help and Tutorials
Incorporated into the application are individualized training videos that visually illustrate specific processes, such as creating and approving orders, entering items, performing inventory inquiries, processing transactions via a hand-held device, and more. These demonstrations are complete with voice-over narrations and walk users step-by-step through a wide range of tasks. The training tools complement the online as well as detailed reference information provided in the application’s context-sensitive help.
Phone Support
In addition to offering online services, Dimensions Logisoft India provides phone support.
Support Packages
Support package pricing varies according to products. Click on one of the following links to see detailed information about a specific support package:
- Basic Support
- Incident-Based Support
On-site Support
Basic Support
The Basic Support package is an annual subscription that provides customers with support via telephone and remote connection during standard business hours.
This package includes:
- Support between 09:00 AM and 06:00 PM Indian Standard Time, Monday-Friday, excluding holidays.
- Support will be via telephone, analog modem connection, VPN or via the Internet. The remote connection will use one of the following tools: Microsoft Windows Terminal Services, or ISL Light/GoToMeeting Internet-based support tool. Purchaser absorbs phone charges incurred during support for analog modem connection.
- Free software updates & service packs.
- Free software upgrades (pursuant to terms listed in Article V of the System Purchase & License Agreement).
- Reduced rate for on-site support.
- Guaranteed response time.
- All support activity is managed and tracked via software solution.
Maintenance support is provided as an annual contract.
Incident-Based Support
The Incident-based support package is also available to resolve technical support issues during normal business hours. Incidents can be purchased individually or in packs at a reduced rate. Pricing varies depending on the products being supported.
This package includes:
- Support between 09:00 AM and 06:00 PM Indian Standard Time, Monday-Friday, excluding holidays.
- Support will be via telephone, analog modem connection, VPN or via the Internet. The remote connection will use one of the following tools: Microsoft Windows Terminal Services, or ISL/ GoToMeeting Internet-based support tool. Purchaser absorbs phone charges incurred during support for analog modem connection.
- Guaranteed response time.
- Incidents remain open until the issue is resolved.
- All support activity is managed and tracked via software solution.
On-site Support
Sometimes an issue requires the attention that can only be provided in person. For these situations, Dimensions Logisoft offers on-site support services, dispatching a senior system specialist to the customer location. For companies that have already purchased the Enhanced or Basic Support package, on-site support is offered at a discounted rate. Customers receive eight hours per day of support purchased. Travel expenses are not included.
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